Refund policy

Refund Policy for Lyra by Dilara

At Lyra by Dilara, every art print is made to order specifically for you. This means we do not keep stock and each item is printed only when an order is placed. Because of this personalized nature of our products, we have a strict no-return policy except for damaged or defective items.

Returns & Exchanges

Since all products are custom-printed upon order, we do not accept returns or exchanges for change of mind, incorrect size selection, or customer error. We encourage you to double-check your sizes and shipping address before completing your purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@lyrabydilara.com if the item is defective, damaged, or if you receive the wrong item.

• To evaluate the issue, please include clear photos of the damaged product and the packaging.

• If the damage is verified, we will arrange for a replacement to be sent to you at no additional cost.

European Union 14-Day Cooling Off Period

According to EU consumer protection laws, the right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized. As our art prints are strictly made to order based on your specific selection (size and design), they fall under this exception. Therefore, the 14-day cooling-off period does not apply to our custom-printed products.

Digital Downloads

Please note that Digital Downloads are non-refundable and cannot be returned or exchanged once the download link has been sent or accessed.

Refunds

Refunds are only granted in the rare case that a replacement for a damaged item is not possible. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

For any questions, you can always contact us at hello@lyrabydilara.com.