Shipping policy

Shipping Policy

Thank you for shopping with Lyra by Dilara! We are committed to delivering your art prints and products in the best possible condition. Since we operate on a "made to order" basis, please review the details below regarding our shipping process.

1. Processing Time (Made to Order)

Every item at Lyra by Dilara is printed especially for you after your order is placed.

  • Production Time: It typically takes 2-5 business days to print and prepare your order for shipping.

  • During busy periods or holidays, production times may be slightly longer.

2. Shipping Rates & Estimates

We offer various shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic (USA): Standard shipping is $8.00 for orders under $75.

  • Free Shipping: We are happy to offer FREE Standard Shipping on all US orders over $75!

  • Express Shipping: Faster delivery options are available at checkout for a flat rate of $15.00.

3. Digital Downloads

Digital download products do not require shipping. After your purchase is confirmed, you will receive an email with a link to download your high-resolution files instantly.

4. Shipping Carriers & Tracking

We partner with global printing services (like Gelato) to print and ship your orders from the location nearest to you whenever possible.

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).

  • The tracking number will be active within 24 hours.

5. International Shipping

We ship to many countries worldwide! Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lyra by Dilara is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Damages & Missing Packages

Lyra by Dilara is not liable for any products damaged or lost during shipping if the carrier confirms delivery.

  • However, if your order arrives damaged or defective, please contact us at hello@lyrabydilara.com with photos of the product and packaging. We will prioritize sending you a replacement.

  • If your tracking information shows "Delivered" but you haven't received your package, please check with your local post office or neighbors before contacting us.

7. Contact Us

If you have any questions about your order’s shipping status, please reach out to us at hello@lyrabydilara.com.